Expert Relo specializes in commercial moving and relocation services in the Austin, Texas area. This company promises to deliver high-quality, efficient and reliable service during client relocation, using a uniquely developed transportation system. With no damaged article claims at all in its 18 years of service, maintaining this quality standard is a priority. Expert Relo’s drivers play a pivotal role in its success. Driver performance can mean the difference between a successful job and a dissatisfied customer. Drivers are both the core of business operations and the connection to the consumer.
Because Expert Relo’s operations rely on seamless and reliable transportation services, driver consistency and dependability are essential. Careless or aggressive driving is unacceptable, but without a formal fleet management system, Export Relo was forced to rely on trust. To ensure that drivers demonstrate professionalism and uphold a premium quality standard, Expert Relo needed a fleet management system to directly oversee and connect to its fleet. Raven’s features made it easy to identify vehicles’ locations in real-time, monitor driving performance, and check in on drivers.
“As a small business, pricing was a main concern.”
The solution also had to be cost-effective for the small business. While upfront costs were a consideration, Raven’s affordable month-to-month plan made it an ideal candidate for Expert Relo’s needs. Raven’s data rates allow Expert Relo managers to use live streaming when they need to, without having to worry about dramatic service plan fees.
Within the first week of introducing Raven into its operations, Expert Relo was able to completely eliminate smoking in its trucks. Some “bad eggs” were identified in the driver line-up, and Raven’s live stream feature helped monitor drivers’ real-time performance. Driver and incident reports provided a historical record of any incidents or erratic driving, all organized by vehicle. It was clear that Raven played an important role in Expert Relo’s fleet management, and continues to help Expert Relo maintain its spotless track record.
After installing Raven in its vehicles, UTG saw immediate results. The company was able to check in on its drivers discreetly, and intervene if they were texting and driving, or if they appeared to be under the influence or tired. Raven’s continuously recording cameras also made settling disputes and verifying claims from both drivers and customers quick and straightforward. This oversight allowed UTG to protect its drivers from false accusations, or take disciplinary action when needed.
Raven’s live cameras and tracking features also allowed UTG to see that corporate vehicles were used appropriately. At any time, the business could quickly confirm that any vehicle in use was transporting a legitimate customer, that no unauthorized passengers were in the vehicle, and that the vehicle was driven for professional reasons.
“Raven has resolved all of the issues we had initially purchased it for; it has allowed our organization to prevent accidents, resolve client complaints, improve driver performance and enforce policies. The only thing we genuinely wish is that we had purchased Raven sooner, as it is such a big asset to the company.”
“I had a few reasons for choosing Raven, but the main ones were:
- Where are my trucks at any given moment?
- How are my guys driving?
- Who caused the accident that has been reported to me?
- Are the correct men in the correct truck?”