FAQ

General

To change your shipping address, please contact info@klashwerks.com with your order number.
Raven is manufactured in Texas, United States.
We ship to United States and Canada.
Yes, you can cancel at anytime. Please provide 14 business days notice to cancel for the next monthly billing cycle. Otherwise, you will incur an additional month of service.
United States, Canada and Mexico with no additional roaming fees to the customer.
The data Raven collects is used to provide you with the Raven functionalities as well as to fix, maintain, and enhance the Raven experience. Your personally identifiable data will never be sold, traded or used in any way that violates our user license agreement.
The Raven device, communication, and mobile apps are secure. They all employ industry-best practices for authentication, authorization and encryption. Raven only collects information. It cannot write information to your vehicle’s computer or change the way your car works. All data communication between the device, cloud services and the mobile app occurs over encrypted connections, which prevents unauthorized third-party access to those communications. All of your data and videos on Raven are password protected.
Raven’s standard power supply comes from the vehicle’s diagnostics (OBD-II) port usually found beneath the driver’s side dashboard, below the steering wheel. For J1939 connections, please reach out to Sales or Support.
Raven can be mounted onto the vehicles dashboard or windshield.
Yes, but it will not support all telematic functionality. The CAN bus protocol was mandated for all vehicles sold in North America from 2008 onwards. Prior to 2008 a number of different protocols were used across car manufacturers and only some used CAN bus. Raven supports older vehicles equipped with an OBD port but with different behaviour. For example, the displays will turn off when idling for longer than 5 minutes.
Raven is fully compatible with most light duty gas, hybrid and electric vehicles built from 2008 and beyond. If you own a Tesla, EV or hybrid it may exhibit behaviour similar to a non-CAN bus vehicle. Heavy duty vehicles require a J1939 adaptor or special configuration. Please contact Sales or Support for more details.

Personal

Yes, Raven can be easily moved from one vehicle to another.
You, as a Raven account owner, can grant and revoke access to up to 10 different users at any time.
You can access each Raven installed vehicle through the same app. Allowing you to switch between camera views and telematics. Notifications will be shared.
Yes, it is very straightforward and easy to install. Once you’ve plugged in and mounted the device you just need to pair it with your personal mobile device.
Absolutely. You can have Ravens for each vehicle you own.
Yes, you can cancel your service plan at any time.
In the web app, under the Billing section, you can see more details of your service plan and make management changes to it as required.
Not at this time. We will be working with service providers in the coming future to make this possible.
No. Though you won’t have access to Raven’s LTE features, you’ll still be able to use Raven as a dashcam for full length videos, gesture triggered videos along with time lapses. You’ll also be able to use Raven’s displays to show driving data such as speed, compass, fuel, altitude, etc. In the app, you’ll have access to the media manager, settings, historical trips and historical driver reports.

Business

All of your Ravens will come auto-provisioned to your account. Once they’ve been installed you’ll see them populate in the web-app. If you decide to add additional Ravens they will be added to your account by contacting Sales or Support.
Please contact Sales for changes or email support@raven.is and someone will be in contact to provide you with your options. In the web app, you can manage your account to update your credit card information and also see your data usage.
Yes, it is very straightforward and easy to install. Your Raven business account is configured to provision your Raven GPS dash camera system so it is virtually a ‘plug and mount’ setup.

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