FAQ
General
No. The Raven Referral program discounts are applicable for net new customers only.
No, The Raven Referral Program is applicable for net new customers one time only.
While Raven+ ships standard with a 8′ cable, additional 6′, 8′, and extender cables are available for order. Our standard 8ft cable is excellent for sedans and most SUVs.
Note: Dangling cables can be a tripping hazard and damage the unit or vehicle. Securely tuck all cables away.
Raven comes with a 30-day test drive period and one year limited warranty policy. For all of the boring legal details please visit our Return and Warranty page.
A typical 256 GB SD Card can store up to 115 hours of footage.
We advise parking in shaded areas to limit direct sun exposure which elevates the internal car temperature well beyond what most electronic devices can handle to operate properly.
Raven is designed to withstand extreme temperatures and has a built-in cooling fan. The internal components are designed to moderate when it exceeds the operating temperature range as listed below:
- Raven’s operating temperature range: -4°F to 113°F (-20°C to +45°C)
- Ambient temperature outside of operating temperature range may cause Raven to power down until operating temperature range has been reached.
Raven is alert even when the car is off and will only shutdown if your car battery reaches 11.9 volts.
- Raven
- 8′ OBDII cable
- Adhesive mount
- 4 adhesive cable clips
- Alcohol cleaning wipe
- Allen key
- SD card with business units
Yes. Raven records audio from gesture videos, event triggered videos, live and historical streaming, and continuous footage.
Purchasing Ravens from non authorized sellers voids warranty and support.
Personal
If you go over the 1GB limit, you will be charged an additional $10 for each additional GB up to a maximum of 5GB per billing cycle.
To unlock additional data after the 5GB cap, contact support@ravenconnected.com.
Business
Yes, we sell an OBD-II to J1939 adaptor. To order an OBD-II to J1939 adapter check out our pricing page.
Please note that alternate power options limit some functionality.