Limousine and executive transportation service providers strive to deliver the highest caliber of experience to their clients. Ensuring these high standards are consistently met requires a measure of oversight that is difficult to achieve. Raven offers a solution to this challenge, allowing fleet owners and supervisors to track vehicles in real-time, receive driving event alerts as they occur, and view live video on demand from their desktop or mobile device.
Are drivers at the pick-up location on time?
First impressions are everything. When it comes to providing luxury transportation, that means being at the pick-up location on-time, if not early. As a business owner or operator, this is something you already know and work towards, but not all of your staff may be as diligent. With drivers out on jobs, you need a way to ensure that they’re upholding your service standards. In the event of a dispute with a client, you may need the evidence to back up your driver.
The Raven Connected mobile and web app provide tools to keep you informed while drivers are on the road. Track driver locations upto the second from the dashboard on both the web and mobile apps. Know how close they are to the pick up location. Send a message to their Raven screen reminding them that they should be on their way. Even set a geofence around a pick-up or drop-off location to be alerted when a driver has arrived.
Client requesting discounts for late pick-ups? Take a look at that client’s trip details in the History tab to review timestamps, locations, and images for each event along the way. Without Raven, it’s your client’s word against your driver’s. But with these tools you’ll know, and have proof, of what actually happened.
Operating a business takes up a lot of your bandwidth, let Raven keep track of the details for you.
Are drivers utilizing company resources for personal gain?
A number of our clients have received tips that their drivers are promoting or taking side jobs and pocketing the cash. At best, this doesn’t negatively impact a client’s experience, though you are losing out on revenue while incurring the cost of these endeavors. At worst, it could cause drivers to be late for other scheduled jobs or even create an unprofessional association with your business.
Check-in with live streaming road and cabin video to see if drivers have passengers in the vehicle when a job isn’t scheduled or if it’s gone longer than expected. When you live stream, the video will be saved to the cloud and can be used at a later time to question the driver.
Setting geofences around city limits or areas where drivers shouldn’t leave can also help catch side jobs. These alerts provide a warning that something unusual is happening, prompting you to check their real-time GPS location and live stream.
As previously mentioned, trip histories are created for each trip taken and also include the length of a trip. Review trips regularly to ensure they match driver log books or client bookings.
Are drivers providing an optimal experience for clients?
Are clients receiving a smooth and stress-free ride? Even if drivers show up on time and follow company rules, their driving habits could negatively impact client experience and hike up operating costs.
Monitor driving behavior with Raven’s driving alerts and review the associated footage to see what happened to trigger an alert. Packed with internal sensors, Raven can report on aggressive driving, automatically pushing cabin and road footage of harsh braking or a potential collision to the cloud for your review. Use the footage for coaching opportunities or to put towards an insurance claim.
Interested in Raven for your limousine and executive transportation business company? Schedule a demo with us.